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Privacy Policy

Thank you for using Mazebaan.

When the policy mentions words like  “Mazebaan”, “we” or “our” it refers to the Mazebaan company.

The information that is shared by the users with Mazebaan helps us to improve their experience with Mazebaan. The privacy policy explains how Mazebaan collects and uses the personal information of its users in relation to the use of Mazebaan by the users.

“ In order to comply with the law and prevent any fraud or legal mishap, the guests must at all times carry their CNICs(Computerized National Identity Cards) and other legal documents(if required)  to prove and verify their identities to the hosts at Check-in and it is the sole responsibility of the hosts to ask for and check the CNICs and other legal documents(if required) of the guests to verify the identities at Check-in.”

 

Information Collected

User Provided Content

Mazebaan collects the following personal information from the users when they use Mazebaan.com which is necessary for the apt performance of the website and the resulting contract between the users and Mazebaan in order to provide the required services.

Identity Verification: Mazebaan may collect identity verification information such as images of national ID and CNIC number for the verification of users and also to complete some of the payment procedures while using a particular payment method.

Account Sign up: At the sign up, Mazebaan requires users to provide certain information such as the name, email address and mobile number.

Listings: Mazebaan requires the hosts to provide the additional information while publishing the listings  such as the address and etc.

Payment Information: Mazebaan  requires the hosts to provide their account or credit card number in order to process their payments.

 

Automatically collected Information

Mazebaan automatically collects some personal information about the services the users use and how they use them while accessing Mazebaan.com which is necessary for the apt performance of the agreement between the users and Mazebaan in order to provide and improve the functionalities of the Mazebaan.com.

Usage Information: Mazebaan collects the information about the users’ interaction and use of Mazebaan.com like the viewed content, searches and bookings etc.

Location Information: Mazebaan may collect information about the location of users via the GPS in order to help users find the apt listings and also to provide accurate location while publishing the listings in order to facilitate the users.

Transaction Information: Mazebaan collects information related to transactions made via Mazebaan.com including the payment method used, the ime, amount, account information etc to improve the services.

 

Information Usage

Mazebaan stores and uses the collected information in order to:

Improve the user experience by providing facilities that

 

  • allow the users to access Mazebaan.com and communicate with other users.
  • include customer help service.
  • send the users service or support messages, updates, security alerts, and account notifications.
  • help optimize the experience at Mazebaan.com that help customize user experience with respect to the data collected.

 

Ensure safety to its maximum by providing facilities that

 

  • may help prevent fraud, spam and other harmful activities.
  • allows the conduction of security investigations and the risk assessments.
  • help in the verification of information and identifications provided.

 

Facilitate the payment procedures by providing facilities that

 

  • enable the users to access  the payment services.
  • may help prevent fraud, spam and other harmful activities.
  • allows the conduction of security investigations and the risk assessments.
  • helps in the conduction checks against the information sources.

 

Personalize the user experience and also use the relevant content for the marketing of Mazebaan of various platform. By agreeing on the Terms and Conditions, the users agree to grant Mazebaan all the due rights to do so.

 

Information Sharing

Advertisement and Marketing

Mazebaan may use some particular personal information of the users like the email address and share it on social media platforms in order to promote Mazebaan and its services.

The user content like the pictures and etc can be used by Mazebaan for its advertising and drive traffic to Mazebaan.com. By agreeing to the Terms and Conditions, the users grant the rights to Mazebaan to do so.

 

Sharing between Members

Mazebaan shares certain information of the members between one and other in order to carry out the required procedures for apt and authentic bookings. Such as:

 

  • when a guest submits a booking request, certain information about the guest is shared with the host, like the profile, full name and other information that the guest agrees to share. Once the booking is confirmed, additional information,like the phone number, will be disclosed in order to assist the coordination.
  • when a host has a confirmed booking, certain information about the host is shared with the guest, like the profile, full name and other information that the host agrees to share. Once the booking is confirmed, additional information,like the phone number, will be disclosed in order to assist the coordination.

 

 

Profiles and Listings

Mazebaan.com allows the users to publish information that is visible to the public. Such as:

 

  • name, description, and city are visible to the public.
  • the listings along with the description, calendar availability, profile photo and other information provided by the host are visible to the public.
  • the ratings and reviews that the guests and users give to each other are visible to the public.
  • the listings or the graphical content which Mazebaan uses for the advertisement of Mazebaan on social media platforms is visible to the public.

 

 

Compliance with the Law

Mazebaan has the right to disclose the information of users to the law implementing agencies, if required by the law or if necessary for Mazebaan’s legal obligations, for claims asserted against Mazebaan, for criminal investigation or suspected illegal activity, to enforce and administer Mazebaan’s Terms and Conditions and other Policies, the Payment Terms or to protect the rights of Mazebaan.

Mazebaan also has the right to review the communications on Mazebaan.com for the prevention of fraud, risk assessment, investigations and customer support purposes.

“ In order to comply with the law and prevent any fraud or legal mishap, the guests must at all times carry their CNICs and other legal documents(if required) to prove and verify their identities to the hosts at Check-in and it is the sole responsibility of the hosts to ask for and check the CNICs and other legal documents(if required) of the guests to verify the identities at Check-in.”

Mazebaan should not be held liable for any of the actions, recorde or profile of any of the members, either guest or host, and neither will Mazebaan be a proponent of a side or a part of the actions in case of any legal inquiry or action against the hosts or the guests by the law implementing authorities.

 

User Rights

The users can always update their information through the account settings as it is the responsibility of the users to keep their  personal information up-to-date.

The users can contact Mazebaan to amend any  inaccurate or incomplete personal information about the user, if the user is unable to do so.

 

Changes to the Privacy Policy

Mazebaan reserves all  the right to modify this Privacy Policy.

 

Feedback

Mazebaan welcomes the feedback from its users for improvements on Mazebaan.com. The feedback of the users will be non-confidential and non-proprietary and Mazebaan will have the right to the materials without any compensation.